COVID 19 - Protect All Plan

In order for Sweet and Neat Cleaning to provide a safe and healthy working environment for our staff we have implemented new rules for both our clients and employees. These rules must be adhered to in order for us to provide our services to you.



• You travelled outside Canada in the last 14 days? Has anyone in your household?

• You have you been diagnosed with COVID 19 or waiting for lab results from a COVID 19 test?

• You have you been in contact with a suspected, probable or confirmed case of COVID 19?

• You have visited a location with a known outbreak of COVID 19 identified by Ottawa Health Services?

• You have any symptoms of COVID 19, even if mild?


  • Fever or chills
  • Dry cough
  • Tiredness/fatigue
  • Conjunctivitis (pink eye)
  • Sore throat
  • Diarrhea
  • Headache
  • Muscle or body aches
  • Loss of taste or smell
  • Difficulty breathing or shortness of breath


We all have an obligation to be honest with each other and ourselves. We know you miss us making your house sparkling clean, but please do not put our staff at risk. The same rules apply to our staff, any staff member who meets any of the criteria above will not be in your home. They will be self isolating in their home or seeking medical attention. Your health and our staff’s health is our top priority.
We strongly suggest you are not home during your appointment. This is to ensure we can maintain social distancing.
You must stay self isolated in a designated room with a closable door away from our staff. When it’s time for us to clean that room we will have you move to a room we have already completed. We need to keep our distance, this is for your safety and ours.
• Before any Sweet and Neat staff enters your home you must meet a staff member outside of your residence for a temperature check (using a no touch thermometer). This is applicable for you and any member of your family who will be in your residence during your appointment.

• Temperatures must be within a healthy range (36.1 C – 37.2 C). Temperature readings will be recorded. If your temperature(s) are healthy you must then proceed to your “isolation area” before we will enter your home.

• During your temperature check(s) masks MUST be worn. If you do not have a mask we will provide you with one. At any point while engaging with our staff inside or outside of your residence we require you to wear a mask. This is in order to ensure we are providing our staff with the safest workplace possible.
Your appointment will be cancelled and our staff will be leaving.

You will be charged a $150.00 reschedule fee.
We strongly suggest you monitor your health and check your temperature(s) for 24 hours prior to your appointment to avoid this situation. To reschedule your appointment, please contact [email protected]

Additional safety measures and procedures:

• Weather permitting any screened doors or windows will be opened while we are providing our services. Fans will be on. Ventilation can reduce the build up of contamination.

• Personal Protective Equipment (PPE) will be donned before entering your home. This is to protect us and you!

• Our PPE will remain on for the duration of your appointment and removed once we have left your residence. Our PPE will include (but not limited to)

• *Face masks

• *Disposable gloves (mandatory in kitchens and bathrooms, at staff discretion in other areas)

• Like other companies we will be implementing temperature checks on our staff. While not everyone infected with COVID 19 will develop a fever it is a leading indicator of someone’s health. Prior to commencing the day’s first appointment temperatures will be taken using a “no touch” thermometer and logged. Any team member whose temperature is above normal will be sent home to seek medical advice.
• Proper use of personal protective equipment

• How to safely donn and doff equipment

• Hand hygiene/washing and sanitizer use

• Cleaning the cleaner

• New rules for disinfecting high touch areas

Sweet and Neat Cleaning Inc. will release any information regarding houses we have visited and staff member attendance at the request of the Ontario government’s contact tracing program. Sweet and Neat Cleaning Inc. takes “Stop the spread” very seriously.

The COVID-19 pandemic is an evolving situation, we reserve the right to change/alter/or update our policies as needed. We are monitoring the situation closely and will make changes in accordance with Ontario Health Services recommendations and guidelines as they are delivered.

If you do not agree with any of our practices maybe we are not meant for you, or if you are unable to comply please contact us to cancel or reschedule your appointment.


We guarantee that your entire home will be cleaned from our signature checklist each visit.